Tutorials & FAQ

Placement takes practice, like anything new. Take a look at our tutorials on proper placement online at ContoursRx.com or our YouTube channel "Contours Rx".

Ensure that your skin is clean and dry, free of any oils, makeups, or moisturizers. We recommend using our Eyelid Prep Pads to prepare the skin for LIDS BY DESIGN, as edges sticking to dead skin or dirt will lift. Additionally, it's important not to touch the strips with your fingers or thick tweezers, as this will interfere with the delicate adhesive and they will no longer be translucent or stick! We recommend using our Stainless Steel Tweezers to peel and place LIDS BY DESIGN onto the eyelids.

Although the strips are not reusable, you can use one that's been improperly placed over again as a practice strip until you find your perfect placement! Remember they will not be translucent or sticky but you can still find placement with them. When you find your sweet spot, put a fresh one in that location!

This experience is usually an indication that the size you selected was too large for your eye. Another sign of this is that looking up is uncomfortable. Try going down a size or two. Once you find the correct size and placement, it should be very comfortable and unnoticeable on the eye! Still confused about which size to get? Try our Assortment Pack and you can try every size! 

Thick tweezers are not designed for application of our delicate strips. The delicacy of LIDS BY DESIGN is what makes them comfortable and translucent, but this also means they must be handled with care. Our specially developed tweezers are the thinnest available, which means they touch the strip as little as possible, and limit the risk of damage.

There are a couple of reasons why this may be happening: (1) you may have applied the strip by swiping across it rather than pressing and holding, the more you press the more it blends with the skin tone (2) the skin may not be fully dry or clean (no oils, makeups, or moisturizers) when applying the strip! We recommend using our Eyelid Prep Pads to prepare the skin optimally for LIDS BY DESIGN.

You may need additional adhesive on the corners. For this, we recommend our Extended Wear Adhesive to give you the extra hold and transparency you're needing. Remember, it is very important that you press and hold the strip to the eye, especially the corners, for several seconds to ensure a strong bond. If the corners are still lifting, try gently exfoliating the eyelid as the strip is likely sticking to dead skin and therefore lifting without a good bond. We recommend using our Eyelid Prep Pads to prepare the skin for LIDS BY DESIGN as it gently exfoliates and removes dirt from the eyelid. 

This may be an indication that the size you selected was too small for your eye or placed too low. Experiment with some higher placement or try going up a size!

The strip and the skin are two different surfaces, so makeup will inherently take two different ways. To avoid this, use our Transforming Shadow Base over the strip and eyelid to make everything one smooth surface. This pencil was specially designed to work with the strips as it is oil-free and will not interfere with the adhesive! Make sure COLORSET rests flush with the edges of the strip when applying, then your shadows will adhere evenly and be more pigmented!

Most likely, transparency is determined by how well LIDS BY DEISGN is bonded to the skin. You should always first try the press and hold technique to ensure LIDS BY DESIGN adhesive has blended in as much as possible to the skin tone! 

This means that the strip was placed too high, and rather than blocking the natural fold, it folded with the excess skin. To prevent this, place LIDS BY DESIGN where the sagging skin is folding (which can be located by the indentation line of that fold).

Yes! The medical grade correcting strips have been dermatologist tested, are hypoallergenic, latex free, and use we adhesive made from organic materials.

Yes! Designed for use by both men and women, our correcting strips utilize skin-like technology that is translucent, easy to apply, and comfortable enough for all-day wear.

Yes! For the longest wear, apply the correcting strip to clean, dry skin – free of all oils, makeup or moisturizers. The adhesive, made with organic materials, is designed to last up to 24 hours. We recommend using our Hair Touchup Tool to remove any baby hairs or dead skin to prepare the skin for NECK RESCUE. 

Although NECK RESCUE is latex-free, the adhesive is very strong and should be used only on a special occasion basis.

Each package contains 30 strips.

Each NECK RESCUE box includes 30 correcting strips, providing use for 30 occasions.

Each NECK RESCUE correcting strip is intended for one time use only. Once a strip is removed, it should be discarded.

Results are immediate, and will last as long as you wear the correcting strip!

The adhesive for NECK RESCUE is very strong as it is intended to last all day. We recommend using a mild soap or mineral oil to assist with removal by gently massaging the soap/oil underneath the strip with your finger to help break the bond. Please do not rip the strip off as you would with an adhesive bandage. This is a delicate area so use caution when removing.

No! When applied and removed properly, the organic-based adhesive material separates cleanly and completely from the skin.

The adhesive for this strip is very strong because we don't want it falling off during your special occasion! This means when you are ready to remove your strip, be patient, go slow, and use warm water with some oil to gently remove the strip. A good tip is to start in the center with warm water and some oil, working your way back and forth to the edges until the adhesive releases.

Redness can be normal as we have been pinching the skin for hours. Remember to use oil to help break the bond before gently removing . This product is hypoallergenic and latex-free, however there is acrylic in the adhesive, so be sure to read the label and avoid if you have an acrylic allergy. There is also a chance too much skin was placed under the strip and this is creating an irritation.

NECK RESCUE is discreet, however the skin it is supporting may be more visible in the back of the neck. We suggest wearing a collar or scarf if you have shorter hair, or wearing your hair over this area!

Some users may have a lower hairline or baby hairs on the back of the neck, it is important to lift all hair out of the way of the strip and prepare the skin using our Dermal Blades to avoid hair-pulling during removal!

Unlike LIDS BY DESIGN, which can be worn easily everyday, NECK RESCUE was designed for special occasions. After you've secured your hair and prepared the skin, take off one side of the backing and place the strip on one side of the neck. pinch the skin toward the center of the strip and lay the other side over as you take off the other side of the backing. If you are still having trouble, try asking for assistance, perhaps from someone who is getting ready with you.