Privacy Policy

What Our Privacy Policy Covers

This Privacy Policy covers any personal information that Contours Rx obtains from you when you use services or features of Contours Rx when visiting the websites we own and control, such as www.ContoursRx.com, http://www.LidsByDesign.com, (the "Sites"), and in our retail store locations (the “Stores”). We may add additional Sites from time to time as we expand our beauty offerings and this policy will govern those new Sites when added. You may be accessing our Sites from a computer or mobile phone device (through an iPhone or iPad application, for example) and this policy governs your use of our Sites regardless of the means of access. We also like to interact with you on third party sites where we post content or invite your feedback, such as www.facebook.com/ContoursRx, www.twitter.com/contoursrx, and www.youtube.com/contoursrx ("Third Party Sites"). Except as otherwise described below, this policy does not cover the privacy practices of those Third Party Sites, or of companies that Contours Rx does not own or control, or the actions of people that Contours Rx does not employ or manage. You should check the privacy policies of those third parties when providing personally identifiable information through Third Party Sites. Our terms of use for the Sites give you more information about how we can interact with you via Third Party Sites.

Our Privacy Policy may change in the future. We invite you to check back periodically to see if we have made any changes. If we make any material changes, we will post a notice on our home page and will obtain your consent if the material changes affect the way we use the personally identifiable information we have already collected from you. By using the Sites you agree to the terms of our Privacy Policy. If you do not like the terms of our Privacy Policy, you should not use our. For more information please see our Terms of Use.

Contours Rx, LLC and its subsidiaries information is considered intellectual property. Included but not limited to content, data, images, videos, or marketing material and may not be reproduced, stored in a retrieval system or transmitted, in any form or by any means (electronic, mechanical, recorded or otherwise), without prior permission of Contours Rx, LLC. Any use of this information to target advertising, or similar activities, is explicitly forbidden and will be prosecuted. Contours Rx, LLC requests notification of any such activities or suspicions thereof be reported immediately.

Informationen von Contours Rx, LLC und seinen Tochtergesellschaften gelten als geistiges Eigentum. Eingeschlossen, aber nicht beschränkt auf Inhalte, Daten, Bilder, Videos oder Marketingmaterial und dürfen ohne vorherige Genehmigung von Contours Rx, LLC in keiner Form oder mit irgendwelchen Mitteln (elektronisch, mechanisch, aufgezeichnet oder anderweitig) reproduziert, in einem Abrufsystem gespeichert oder übertragen werden. Jegliche Verwendung dieser Informationen zur gezielten Werbung oder ähnliche Aktivitäten ist ausdrücklich verboten und wird strafrechtlich verfolgt. Contours Rx, LLC bittet darum, solche Aktivitäten oder deren Verdacht unverzüglich zu melden.

Contours Rx, LLC e le sue controllate sono considerate proprietà intellettuale. Incluso ma non limitato a contenuti, dati, immagini, video o materiale di marketing e non può essere riprodotto, memorizzato in un sistema di recupero o trasmesso, in qualsiasi forma o con qualsiasi mezzo (elettronico, meccanico, registrato o altro), senza previa autorizzazione di Contours Rx, LLC. Qualsiasi utilizzo di queste informazioni per indirizzare la pubblicità, o attività simili, è esplicitamente vietato e sarà perseguito. Contours Rx, LLC richiede che la notifica di tali attività o sospetti di tali attività sia immediatamente segnalata.

Информация CONTOURS Rx, LLC и ее дочерних компаний считается интеллектуальной собственностью. Включены, но не ограничиваются контентом, данными, изображениями, видео или маркетинговыми материалами и не могут быть воспроизведены, сохранены в поисковой системе или переданы в любой форме или любыми средствами (электронными, механическими, записанными или иными) без предварительного разрешения Contours Rx, LLC. Любое использование этой информации для целевой рекламы или аналогичной деятельности категорически запрещено и будет преследоваться по закону. Contours Rx, LLC требует немедленного уведомления о любой такой деятельности или подозрениях в ней.

What Personal Information Is Collected

Depending on how you use Contours Rx, we may ask you to share personal information with us. Whether you choose to give Contours Rx information is completely up to you, but keep in mind that if you withhold information, you may not be able to use some of our services.

The Types and Categories of Personal Information We Collect

Contours Rx collects personal information in order to provide our Services, comply with our legal obligations, promote our business interests, and for the other reasons set forth in this Privacy Policy. When you do not provide personal information to Contours Rx, we may not be able to provide you the Services or to complete a transaction you requested. Generally, we collect the following types and categories of personal information during our business operations:

Personal Information
Category	Description/Examples
Personal Identifiers	Identifiers, such as your name, alias, shipping address, email address, account name, telephone number, customer identification number.
Registration Data	Information provided when you register for an account to use the Site, including usernames and passwords.
Online Identifiers (For more information, see “Technical Data” below)	Persistent identifiers that can be used to recognize you or your device over time and across different services, including a device identifier, an Internet Protocol (IP) address, cookies, beacons, pixel tags, mobile ad identifiers, and similar technology.
Commercial Information	Records of the Services you purchased, obtained, or considered, or your other purchasing or consuming histories or tendencies with respect to our Services.
Business Contact Data	Information related to employees, owners, directors, officers, or contractors of a third-party organization (e.g., business, company, partnership, sole proprietorship, nonprofit, or government agency) with whom we conduct, or possibly conduct, business activities.
Health Data	You may furnish us with health-related information in the event you, or a third party, has an adverse reaction to the use of our products or goods.
Marketing and Communications Data	Information with respect to your marketing preferences and your subscriptions to our publications and alerts.
Internet and Electronic Network Data	Data pertaining to your access or use of the Site, including browsing history, search history, and information regarding your interaction with the Site or advertisements embedded on the Site or other third-party websites, and information derived from any device that connects to our WiFi services.
Your Feedback	Information you provide about our Services, which may include data gathered from any Contours Rx surveys or reviews submitted by you.
Visitor Information	Information an individual provides when visiting any physical location or premises of Contours Rx (e.g., visitor logs and registries, vehicle and parking information).
Video and Images	In some circumstances, you may provide us images (e.g., your use of a product) or we may record you via a video camera (e.g., on-premises security systems) or through video teleconferencing.
Geolocation Data	Information about the general city, state, or region in which a user of the Site is located.
Professional or Employment Data (For more information, see “Employment Applications and Talent Management” below)	If you apply for a job with Contours Rx, we collect information set forth in a resumé, curriculum vitae, cover letter, and similar documentation, including contact details, employment history, skills, or qualifications, education-level, job compensation and benefit preferences, criminal record, credit history and similar data, and information provided about or by your references.
Inferences	Inferences drawn from some of the personal information categories identified herein and used to create a consumer profile reflecting your purchasing and marketing preferences, characteristics, and behavior.

Technical Data

When you access the Site, we collect certain data automatically using technical means and tools. This data relates to your device, as well as your experience on the Site and other websites, including the following:

Usage and Device Data. When you access and use the Site, we automatically collect details of your access to and use of the Site, including traffic data, usage logs and other communication data, and the resources that you access and use on or through the Site (e.g., browsing history, search history). We may also collect information about your device and internet connection, including the device’s unique identifier (e.g., device type, IMEI, Wi-Fi MAC, IP address), operating system, browser type, and mobile network information. The Site may collect “diagnostic” data related to your use of the Site, such as crash data and logs, performance data (e.g., launch time, hang rate, or energy use), and any other data collected for the purposes of measuring technical diagnostics.
Cookies and Tracking Data. We use “cookies” and other tracking technologies within the Site. A cookie is a small file placed on your smartphone or other device. It may be possible to refuse to accept cookies by activating the appropriate setting on your smartphone or device. However, if you select this setting, some parts of the Site may become inaccessible or not function properly. In addition, the Site may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us to analyze data on your use of the Site (e.g., recording the popularity of certain content and verifying system and server integrity). The Site may collect data about the advertisements you have seen or engaged. For more information, see, where available, the Cookie Policy on each Site.
Site Monitoring. Please be aware that we use cookies and other tracking technologies within the Site to monitor and record any and all activities and communications to, from, and on, the Site in order to safeguard, improve, and analyze usage of, the Site, and for the other purposes listed in this Privacy Policy. For the avoidance of doubt, you hereby acknowledge, agree, and consent to, such monitoring and recording.
Non-Cookie Technologies. We may deploy on our Site certain types of “Non-Cookie Technologies” provided by our service providers to support our digital advertising programs. These technologies often include browser cache, locally stored objects, or the creation of a statistical identifier wherein an identifier, much like a cookie identifier, is calculated based on the characteristics of a browser or device that distinguishes it from other browsers or devices. These identifiers are calculated either from the data your browser or device shares automatically or with additional data specifically requested from your browser or device.

Sources of Information

We collect the personal information identified herein directly from you when you use our Services, through automated means when you are using the Site, and from third parties. More specifically, we collect personal information from the following sources:

First Party / Direct Collection. We collect personal information directly from you when you use our Services (e.g., registering accounts, completing purchases, signing up for subscriptions), when you provide a Product Review (as defined below), or whenever you directly engage with us, such as when you visit our offices or premises or otherwise contact us.
Automated Collection. As described above, we may collect information and data, such as usage data and cookies, through automated means when you use the Site (see “Technical Data” above).
Third-Party Sources. We collect personal information from third parties, such as publicly available databases, social networking providers, advertising companies, our service providers, and third-party references.

How We Use your Information / Purpose of Collection

We may use the personal information we collect about you in order to perform our Services, comply with our legal obligations, and promote our business interests.

How Your Personal Information Is Used

Provide, operate, maintain, improve, and promote our Services.

Enable you to access and use our Services.

Process and complete transactions, and send you related information, including purchase confirmations and invoices.

Send you messages and communications related to our Services (e.g., responses to your comments, questions, and requests, customer services).

Furnish technical notices, updates, security alerts, and support and administrative messages to you about our Services.

Provide you promotional and marketing communications (e.g., information about our Services, features, surveys, newsletters, offers, promotions, contests, and events).

Process and deliver contest or sweepstakes entries and rewards.

Monitor and analyze trends, usage, and activities in connection with our Services to promote our business interests.

Investigate and prevent fraudulent transactions, unauthorized access to or use of our Services, and other illegal activities.

Personalize our Services, including providing features or advertisements that match your interests and preferences.

Contours Rx may collect and use your personal information for any other purpose for which we obtain your consent.

When Personal Information is Collected

Contours Rx will ask you for information, including some personal information, if you use one of several services:

Becoming a Registered User of Contours Rx.com.

In order to become a registered user of www.ContoursRx.com, you need to share some personal information, such as your name and e-mail address. You do not have to be a registered user to visit the Sites. But, you will have to register if you want to place orders or make full use of our services. Once you register, you will have an account with Contours Rx and a password to access that account. You may never use another person's account without permission and you may not use anyone else's password. You should keep your registration current and complete. You are responsible for maintaining the confidentiality of your account and password. Please also let us know if there is any unauthorized use of your account or password. We recommend that you always log out from your account at the end of a session with us to prevent other people from accessing your account without your permission.

Making a Purchase on ContoursRx.com.

When you buy something on ContoursRx.com, you have to supply a billing address, phone number, shipping address, and credit card information. By making a purchase, you become a registered user of ContoursRx.com. You can choose to store information needed to make a purchase, such as your credit card number, shipping and billing addresses in the My Account page. If you change your mind about storing this information, you can amend or delete it by going to the relevant area of the My Account page and following the instructions. You can access this section using your registration password.

Our Interactive Services.

We have a number of ways to hear your opinions and feedback. We like to answer your questions. We offer several interactive services, including Ratings & Reviews and Question & Answer services. We may offer other interactive services in the future and this Privacy Policy will govern your use of those services. If you want to use any of these interactive services, you will become a registered user (if you aren't already one) and any personal information you submit will become part of your profile, as maintained by Contours Rx.

Our Ratings & Reviews or Question & Answer services.

When you use the Ratings & Reviews or the Question & Answer services you will become a registered user (if you aren’t already one) and any personal information you submit will become part of your profile, as maintained by Contours Rx.

Product Availability Notifications.

If a product that you want to purchase at ContoursRx.com is not in stock, you can choose to provide us your e-mail address so that we can notify you when the product becomes available again. You do not need to be a registered user to receive a product availability notification.

Public Information.

Please note that if you choose to share information about yourself in an open format, such as through a Third Party Site like Facebook or Twitter or in the user-generated content elements of our own Sites, we consider that information to be public information - and not personal information.

How Contours Rx Protects Your Information

We realize that our customers trust us to protect their personal information. We take that task seriously. We maintain physical, electronic and procedural safeguards to protect your personal information. For example:

We use industry-standard Secure Sockets Layer ("SSL") authentication to guarantee the confidentiality of online transactions made on our site. SSL authentication and encryption of the information that you send to us over the Internet help protect your online transaction information from third party interception.

We never display your full credit card number once it has been entered. We will only reveal the last four digits of your credit card for verification purposes.
We urge you to protect your own privacy. We recommend that you do not share your password with anyone or share your password in an unsolicited phone call or e-mail.

Unfortunately, despite all of our efforts, there is always a risk that third parties may unlawfully intercept transmissions. For example, we cannot ensure the security of your data during transmission to us or the security of your data on an iPhone (or other telephone device that can use iPhone applications) or on your Twitter page or on another computer. This reality is true of all Internet or data transmission use. As a result, we cannot ensure the security of any information you transmit, and you transmit all information at your own risk.

How Contours Rx Uses Your Personal Information

Contours Rx collects personal information primarily to make our services more rewarding for you to use. We usually use this information for internal purposes, such as studying our customers' preferences. We may also use your information to track your purchase history and to contact you for account and promotional purposes.

In the event that another company buys the assets or stock of Contours Rx, your personal information may then belong to another entity.

SMS Consent

In the event you opt-in to receive email and or SMS/text messages from us, we will collect and use your mobile telephone number to maintain and administer our Mobile Messaging Program. With your permission, we may send text messages about our store, new products, and other updates, including “Checkout Reminders,” and we use webhooks to trigger the Checkout Reminders messaging system. Please review our Term and Conditions for more information about the Mobile Messaging Program, including information on how to unsubscribe or update your personal information therein and your responsibilities and liabilities related there to.

For the avoidance of doubt, you hereby agree that Contours Rx may contact you via any means, including via email and or SMS/text message and email and through the use of autodialing systems and services, to furnish you information regarding a product order, shipping status, warranty-related information, and similar data and information pertaining to a commercial transaction.

In addition, you agree to our Mobile Service and Email Marketing Terms.

Changes to the Policy

We reserve the right to amend this Privacy Policy at any time. We will notify you if this Privacy Policy is amended by updating the “Last Updated” section listed above. It is your responsibility to periodically review the Privacy Policy to determine whether any amendments have been made hereto. Your use of the Services, and continued use of the Services after any amendments are made to this Privacy Policy, signifies your consent to this Privacy Policy and any amendments hereto. We may, in our sole discretion, provide you communications, including via email or text messages, about changes to our Privacy Policy; however, such communications do not abrogate or otherwise limit your responsibility to periodically review the Privacy Policy to determine whether any amendments have been made hereto.

How to Avoid Receiving Newsletters and Other Contours Rx Materials

We use e-mail addresses and mailing addresses to send out newsletters and other announcements with information about Contours Rx's new products, gifts and special features. After you become a registered user of ContoursRx.com, you can choose not to receive these announcements by opting-out of delivery. If you receive an e-mail and want to avoid further messages, look at the end of the e-mail for instructions on how to remove yourself from the mailing list. You can also edit your e-mail preferences at ContoursRx.com's My Account page.

Who Views Your Personal Information

Contours Rx may share your personal information with companies that perform services for us, such as fulfilling orders, delivering packages, sending postal mail and e-mails, analyzing customer data, providing marketing assistance, processing credit card payments, investigating fraudulent activity, conducting customer surveys, and providing customer service. They have access to personal information needed to perform their functions, but may not disclose your personally identifiable information for other purposes.

Some personal information is stored on servers owned by other companies. Except as otherwise described below, only Contours Rx has the right to access this information.

We currently share aggregate information about our customers with advertisers and marketing partners. This information does not identify individual users.

Any personal information that you include in your profile or in any content submitted when using our interactive services, Ratings & Reviews or the Question & Answer services or through Third Party Sites will be displayed on our Sites, so please consider this before submitting any such content. Please don't submit any information that you don't want the whole world to know!

Personal information may be disclosed if required by law.

Contours Rx does not currently sell or license personal information. Before selling or licensing your personal information, we will post a notice in this Privacy Policy and on our home page.

Contours Rx wants to give you the best possible experience when you visit ContoursRx.com and our other Sites. We like to constantly update and improve the features on our Sites, we like to personalize your browsing and shopping experience and we like to recognize you when you return to ContoursRx.com. We have a variety of ways of doing this.

We collect information about how you use our Sites by setting and accessing cookies on your computer. A cookie is a small data file that identifies the web browser on a particular computer. No personal information is stored in the cookie itself. When you visit one of our Sites, a cookie will be sent to your browser and then stored on your computer's hard drive. We use these cookies to track information about how often you visit our web site, what pages you view, and where you go after you leave the site. We also link the visitor ID from your cookie to a user ID in our database to help us analyze web traffic and statistics. Other companies help us with data research and analysis, but they are prohibited from using that data for any other purpose. Cookies also help us improve your shopping experience by, among other things, keeping track of your preferences, recognizing you if you are a registered user, and tracking your order as you shop on ContoursRx.com. If any of your personal information needs to be accessed during that process, you will have to log in or otherwise authenticate yourself. If you don't like cookies, you can set your browser to reject cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. For instructions, look at your browser's Help menu. Note that certain features of ContoursRx.com may not be available if you delete or reject cookies.

We use pixel tags (also called web beacons or "clear" gifs) on our Sites. They help us analyze what our clients like to do on our Sites and the effectiveness of our features and advertising. They can also help us customize your browsing and shopping experience. We may use information collected through pixel tags or tracked links in combination with your personally identifiable information. We may also combine personally identifiable information you provide to Contours Rx with other personal information (such as purchase history and demographic information). We often work with other companies to help us track, collect and analyze this information but they are prohibited from using this information for any other purpose.

Contours Rx also works with advertising partners (like Google and DoubleClick) that use cookies, pixel tags and other tracking technologies to serve advertisements on behalf of their retail clients, including Contours Rx and Lids By Design across the Internet, including to you after you have visited our Sites. These advertising partners engage in remarketing, online behavioral advertising and ad delivery and reporting. With respect to Contours Rx, these advertising partners may collect anonymous information about your browser as it makes visits to websites across the Internet (including our Sites) and your interaction with our advertising and e-mail communications. This anonymous information may also be used to tailor advertising for you and others elsewhere on the Internet. Contours Rx will have access to the information collected by these advertising partners and can then use it in combination with personally identifiable information provided by you to Contours Rx to enhance your experience on our Sites. We will not share that personally identifiable information with these advertising partners. If you would like more information about this practice or would like to know your choices about not having your information used by these companies.

Accessibility

Contours RX is working to improve the accessibility of our website so that customers with disabilities can access relevant information regarding our products and make purchases online. We are seeking to meet any obligations under the Americans with Disabilities Act and other accessibility laws, and we are working toward meeting the Web Content Accessibility Guidelines (WCAG) 2.0 A standards. We understand that individuals with varying disabilities may seek information or wish to make purchases on our website, and it is our goal to provide such individuals access to the content, features and functionality available on the website. While we are making progress, we recognize that some content, features or functions may not be available, or are not for all devices and programs.

If you are unable to access any content, feature or functionality available on or through our websites, please email us at info@contoursrx.com

We will make reasonable efforts to address the problem. If we are unable to provide a web-based solution, we may offer you an alternative method(s) for obtaining the content, accessing the functionality or features, and/or fulfilling your request.

Making a Purchase

Children Under 13

We comply with the Children's Online Privacy Protection Act of 1998. If you are under the age of 13, you can look at our Sites, but you cannot make a purchase. Our Sites are not designed for children. We do not wish to collect personal information from children under 18. This policy is designed to protect children. Federal law requires us to take special steps to safeguard children's privacy. For more information about this federal law and about children's privacy.

If you are under 13 and want to make a purchase, please ask a parent to place the order for you.

Social Commerce and Other Third Parties

We work with trusted third parties, including social network sites like Facebook, and with application developers who specialize in social commerce so we can connect to your social networks. Other social networks we use include Twitter, Facebook and Instagram. All of these companies operate Third Party Sites. We provide access to our Sites by third parties and business partners so we can generate interest in our products among members of your social networks and to allow you to share product interests with friends in your network.

The use of any features made available to you on our Sites by a third party may result in information being collected or shared about you by us or by the third party. Information collected or shared through any such third party features is considered "public information" by us because the Third Party Sites made it publicly available. If you do not want us to be able to access information about you from Third Party Sites, you must instruct Third Party Sites not to share the information. We cannot control how your data is collected, stored, used or shared by Third Party Sites or to whom it is disclosed. Please be sure to review the privacy policies and privacy settings on your social networking sites to make sure you understand the information they are sharing. If you do not want a Third Party Site to share information about you, you must contact that site and determine whether it gives you the opportunity to opt out of sharing such information. Contours Rx is not responsible for how these third parties may use information collected from or about you. However, we do identify any areas on our Sites where third parties share information about you.

Facebook's "Like" feature is a good example. (Other third parties have or may have similar ways for you to express positive opinions about our products - now or in the future.) We have agreed to allow Facebook's "Like" feature to run alongside images of our products so you can "like" one of our products and to see how many other Facebook users "like" each of our products. You should know that Facebook may collect or register the fact that you "like" a product and may post that information to your "News Feed" on Facebook and to your Facebook profile's "Wall" and "Info" pages. So, the fact that you "like" one or more of our products may be made known to members of your Facebook network. This would be true for your friends too. If they "like" one of our products, you will see it on his or her News Feed, Wall or Info pages. Finally, by "liking" one of our products, you consent to the display of that information by us. If you do not wish this to happen, you should not click that you "like" a product and you should review your privacy settings on Facebook (or similar Third Party Site). Note that we are not obligated to display someone's name, profile photo or other "public" Facebook profile information on our website even if that Facebook user "likes" one of our products. We reserve the right to remove the information of any person which we deem to be inconsistent with our ideals or otherwise inappropriate for public association with our company. We may remove from our Sites, in our sole discretion, any product offering or any photo or product description relating thereto.

We may decide to operate a Friends Store through Facebook (or comparable store on another Third Party Site) in the future. If we operate a Friends Store, and you "connect" with Facebook (using Facebook Connect or other connecting application) to the Friends Store on the Sites, you will be able to browse to discover which products are "liked" by your Facebook friends and by the larger Facebook community. If you are a Facebook user and you say that you "like" a product on our Sites or that you "like" Contours Rx, Contours Rx may then request that Facebook make your name, Facebook photo and other public profile information under the terms of Facebook's privacy policy available to the Friends Store. This information may then be displayed alongside the product in the Friends Store on our Sites to indicate that you "like" the product. The actual information that may be displayed in the Friends Store will vary depending on what information is made publicly available on Facebook.com. Contours Rx will collect and keep your Facebook profile identification only as long as is needed to operate the Friends Store.

Questions About This Policy

If you have any questions about this Privacy Policy, or the content or practices of our website, you can contact Contours Rx directly at:

info@ContoursRx.com

You can also write to:

Contours Rx, LLC

200 2nd Ave S., Suite 701
St. Petersburg, FL 33701

THIS ONLINE PRIVACY POLICY WAS LAST UPDATED ON APRIL, 2023.