Exchanges & Returns

Money-Back Guarantee

Try Contours Rx for 30 days Risk-Free. If you are not completely satisfied, simply exchange or return your product, no questions asked!

Click here to start a exchange/return.

Learn More

30-Day Money Back Guarantee

Contours Rx products are clinically proven to instantly improve the look of your eyes and face for a more youthful appearance. We are so confident that you will love our products and what they can do for your confidence, that we offer a Money Back Guarantee. If for any reason you are not completely satisfied, simply return the product back to us, no questions asked.

  • Exchanges are hassle FREE! Just select Store Credit and use the credit to purchase a different size or product.
  • Store credits are issued to your account and can be used immediately.
  • There is NO RETURN FEE when choosing store credit.
  • Store credits will be equivalent to the original purchase price.
  • Products must be returned within 30 days of purchase and include the order number (During Holiday Seasons, an extended return period may apply)
  • All returns remain the responsibility of the purchaser until received by Contours Rx.
  • Refunds are issued within 2-3 weeks once received in our warehouse.
  • Orders canceled after payment is processed will be subject to a $10 cancellation fee.
  • All International Orders (Outside USA) are FINAL SALE. International orders do not qualify for return/exchange.
  • All items with discounted prices ending in $XX.95 are FINAL SALE. These items cannot be returned.

Contact Us

To speak with a Live Beauty Advisor, go to and click on the LiveChat. Response time is typically within 24/48 hours during our normal business hours. Monday - Friday 8 AM - 6 PM (CST).

Visit our Customer Service page for more options.

Please Note

  • A $9.95 Return Fee applies to all refunds.
  • There is NO RETURN FEE when choosing store credit.
  • Shipping and handling fees are non-refundable.
  • Items received past the 30-day period will not be eligible for a refund.
  • Store credits cannot be converted back into cash or a refund.

Refunds, store credits, or exchanges will not be possible if a dispute has been filed. Contours Rx eGift/Gift cards or store credits cannot be returned or exchanged.

Customers must follow up quickly to ensure the return gets to us before the return period expires. We are not responsible for shipping & handling, customs, duties, taxes, or lost packages. You'll need to file a claim with your local carrier for lost packages if you don't mind.

Contours Rx reserves the right to solely define and limit, refuse and/or reject returns from customers at any time due to irregular or excessive return histories.


When you opt-in for Redo at checkout, your return shipping label is included, allowing you to return any item(s) in your order for an exchange or store credit for FREE. 

If you decide not to buy Redo or if you prefer a refund, you can still return your items, but you will be responsible for the cost of the return shipping label.

All returns are subject to the guidelines outlined in our Return Policy. Shipping & Handling are non-refundable and a return fee may apply.

Shipping Policy:

All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays. If we are experiencing a high volume of orders, shipments may be delayed a few days.

International Shipping Policy: 
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Contours Rx is not responsible for these charges if applied and are the responsibility of the customer.

Purchases Made Outside of Contours Rx’s Official Site

Purchases made elsewhere must be returned at the retail location where they were originally purchased or follow the policy of the website where the purchase was made. We do not accept returns from outside retail locations or other websites.