LIDS BY DESIGN® Frequently Asked Questions
Is LIDS BY DESIGN safe to use?
Yes! Our medical grade correcting strips are hypoallergenic, latex free, dermatologist tested, and use adhesive made from organic-based materials that do not leave any residue behind.
How do I properly apply LIDS BY DESIGN?
To apply LIDS BY DESIGN, simply prepare the eyelid by using our B5 Prep Pads to ensure the eyelid is clean. Identify where your eyelid is folding, carefully remove the strip from the applicator paper using tweezers (we recommend our Precision Tweezers), and place the strip across the identified fold (tip: lift any excess skin out of the way by lifting the brow so the strip can be placed on a smooth surface.)
Can make-up be worn with LIDS BY DESIGN?
Yes! For best results, our correcting strips should be applied to bare skin before any makeup, oils, or moisturizers. We recommend using our B5 Prep Pads to prepare the skin for LIDS BY DESIGN. We also recommend using our new Transforming Shadow Base over the eyelids once the strip is applied to create one smooth surface before applying your makeup.
Is LIDS BY DESIGN suitable for use by men?
Yes! Designed for use by all genders, our correcting strips utilize skin-like technology that is translucent and comfortable enough for all-day, every day wear.
How can I ensure LIDS BY DESIGN stays all day?
For the longest wear, apply the correcting strip to clean, dry eyelids – free of all oils, makeup, and moisturizers. When applied properly, the organic-based adhesive is designed to last up to 24 hours. We recommend using our B5 Prep Pads to prepare the skin for optimal LIDS BY DESIGN longevity. We also recommend using our new Extended Wear Adhesive for longer holds.
How many correcting strips are in each package?
Each package contains 80 strips.
How do I determine the best size for me?
In general, the heavier your eyelid (excess skin), the larger the size you will need. However, eye shape may also be a factor in selecting the appropriate size. Please read our LIDS BY DESIGN product descriptions to choose your ideal lift and fit, or try our Lids by Design Assortment Pack (4MM-7MM) to try all options and discover your perfect size for every occasion!
What if I get my placement wrong?
Remember, placement may take practice. We recommend using our Eyelid Prep Pads to prepare the skin for LIDS BY DESIGN so you can practice placing up to 3x. If you don’t get your ideal placement on the first try, simply remove the correcting strip and reposition as needed. Once you have found the perfect placement, remove the practice strip and replace it with a fresh strip for all-day wear!
Are LIDS BY DESIGN strips reusable?
Can I wear LIDS BY DESIGN with contact lenses?
Yes! Our safe, non-irritating materials are suitable for contact lens wearers.
How soon will I see a difference in my appearance?
Results are immediate and will last all day as long as you wear the correcting strips!
Does the correcting strip leave behind any residue?
No! The organic-based adhesive material separates cleanly and completely from the skin. Use our Eyelid Prep Pads to fully clean the lids after removal.
Can I use LIDS BY DESIGN to correct bags under my eyes?
Our correcting strips are designed and intended for use only on the upper eyelid.
LIDS BY DESIGN® Common Concerns
I can't apply correctly
Placement takes practice, like anything new. Take a look at our tutorials on proper placement online at ContoursRx.com or our YouTube channel "Contours Rx®".
LIDS BY DESIGN won't stay on/doesn't stick
Ensure that your skin is clean and dry, free of any oils, makeups, or moisturizers. We recommend using our Eyelid Prep Pads to prepare the skin for LIDS BY DESIGN, as edges sticking to dead skin or dirt will lift. Additionally, it's important not to touch the strips with your fingers or thick tweezers, as this will interfere with the delicate adhesive and they will no longer be translucent or stick! We recommend using our Stainless Steel Tweezers to peel and place LIDS BY DESIGN onto the eyelids.
I've wasted too many trying to figure out how to place them
Although the strips are not reusable, you can use one that's been improperly placed over again as a practice strip until you find your perfect placement! Remember they will not be translucent or sticky but you can still find placement with them. When you find your sweet spot, put a fresh one in that location!
They feel uncomfortable/I can feel them when I blink
This experience is usually an indication that the size you selected was too large for your eye. Another sign of this is that looking up is uncomfortable. Try going down a size or two. Once you find the correct size and placement, it should be very comfortable and unnoticeable on the eye! Still confused about which size to get? Try our Assortment Pack and you can try every size!
My tweezers ruined the edges and LIDS BY DESIGN didn't stay
Thick tweezers are not designed for application of our delicate strips. The delicacy of LIDS BY DESIGN is what makes them comfortable and translucent, but this also means they must be handled with care. Our specially developed tweezers are the thinnest available, which means they touch the strip as little as possible, and limit the risk of damage.
LIDS BY DESIGN is not translucent for me
There are a couple of reasons why this may be happening: (1) you may have applied the strip by swiping across it rather than pressing and holding, the more you press the more it blends with the skin tone (2) the skin may not be fully dry or clean (no oils, makeups, or moisturizers) when applying the strip! We recommend using our Eyelid Prep Pads to prepare the skin optimally for LIDS BY DESIGN.
The corners of the strip is lifting
You may need additional adhesive on the corners. For this, we recommend our Extended Wear Adhesive to give you the extra hold and transparency you're needing. Remember, it is very important that you press and hold the strip to the eye, especially the corners, for several seconds to ensure a strong bond. If the corners are still lifting, try gently exfoliating the eyelid as the strip is likely sticking to dead skin and therefore lifting without a good bond. We recommend using our Eyelid Prep Pads to prepare the skin for LIDS BY DESIGN as it gently exfoliates and removes dirt from the eyelid.
Why haven't I noticed a difference when using LIDS BY DESIGN?
If you did not notice a difference when using LIDS BY DESIGN, this may be an indication that the size you selected was too small for your eye or placed too low. We recommend experimenting with higher placement or try going up a size! We offer hassle free exchanges within 30 days of receipt.
Makeup adheres differently/looks different on the strips
The strip and the skin are two different surfaces, so makeup will inherently take two different ways. To avoid this, use our Transforming Shadow Base over the strip and eyelid to make everything one smooth surface. This pencil was specially designed to work with the strips as it is oil-free and will not interfere with the adhesive! Make sure COLORSET rests flush with the edges of the strip when applying, then your shadows will adhere evenly and be more pigmented!
LIDS BY DESIGN doesn't blend in with my skin
Most likely, transparency is determined by how well LIDS BY DESIGN is bonded to the skin. You should always first try the press and hold technique to ensure LIDS BY DESIGN adhesive has blended in as much as possible to the skin tone!
The strip folded over with my eyelid
This means that the strip was placed too high, and rather than blocking the natural fold, it folded with the excess skin. To prevent this, place LIDS BY DESIGN where the sagging skin is folding (which can be located by the indentation line of that fold).
NECK RESCUE Frequently Asked Questions
Is NECK RESCUE safe to use?
Yes! The medical grade correcting strips have been dermatologist tested, are hypoallergenic, latex free, and use we adhesive made from organic materials.
Is NECK RESCUE suitable for use by men?
Yes! Designed for use by both men and women, our correcting strips utilize skin-like technology that is translucent, easy to apply, and comfortable enough for all-day wear.
Will NECK RESCUE last all day?
Yes! For the longest wear, apply the correcting strip to clean, dry skin – free of all oils, makeup or moisturizers. The adhesive, made with organic materials, is designed to last up to 24 hours. We recommend using our Hair Touchup Tool to remove any baby hairs or dead skin to prepare the skin for NECK RESCUE.
Can I wear NECK RESCUE everyday?
Although NECK RESCUE is latex-free, the adhesive is very strong and should be used only on a special occasion basis.
How many strips are in each package?
Each package contains 30 strips.
What comes in a box?
Each NECK RESCUE box includes 30 correcting strips, providing use for 30 occasions.
Can I re-use the strip?
Each NECK RESCUE correcting strip is intended for one time use only. The correcting strips may be reused to practice placement, but otherwise should be discarded once removed.
How soon will I see a difference in my appearance?
Results are immediate, and will last as long as you wear the correcting strip!
How do I remove NECK RESCUE?
The adhesive for NECK RESCUE is very strong as it is intended to last all day. We recommend using a mild soap or mineral oil to assist with removal by gently massaging the soap/oil underneath the strip with your finger to help break the bond. Please do not rip the strip off as you would with an adhesive bandage. This is a delicate area so use caution when removing.
Does the correcting strip leave behind any residue?
No! When applied and removed properly, the organic-based adhesive material separates cleanly and completely from the skin.
NECK RESCUE Common Concerns
How can I remove safely and comfortably?
- The adhesive for this strip is very strong because we don't want it falling off during your special occasion! This means when you are ready to remove your strip, be patient, go slow, and use warm water with some oil to gently remove the strip. A good tip is to start in the center with warm water and some oil, working your way back and forth to the edges until the adhesive releases.
Left my neck feeling raw
Redness can be normal as we have been pinching the skin for hours. Remember to use oil to help break the bond before gently removing . This product is hypoallergenic and latex-free, however there is acrylic in the adhesive, so be sure to read the label and avoid if you have an acrylic allergy. There is also a chance too much skin was placed under the strip and this is creating an irritation.
NECK RESCUE is visible on the neck
NECK RESCUE is discreet, however the skin it is supporting may be more visible in the back of the neck. We suggest wearing a collar or scarf if you have shorter hair, or wearing your hair over this area!
Hair gets caught in the strip
Some users may have a lower hairline or baby hairs on the back of the neck, it is important to lift all hair out of the way of the strip and prepare the skin using our Dermal Blades to avoid hair-pulling during removal!
NECK RESCUE is difficult to put on
Unlike LIDS BY DESIGN, which can be worn easily everyday,NECK RESCUEwas designed for special occasions. After you've secured your hair and prepared the skin, take off one side of the backing and place the strip on one side of the neck. pinch the skin toward the center of the strip and lay the other side over as you take off the other side of the backing. If you are still having trouble, try asking for assistance, perhaps from someone who is getting ready with you.
Microcrystal Patch Frequently Asked Questions
Are Micocrystal Patches safe to use?
Yes! Our patches are designed for anyone interested in a non-invasive way to treat fine lines and wrinkles, all while being gentle and pain free.
How do Microcrystal Patches work to decrease wrinkles?
Our Microcrystal Patches made with hundreds of need-like crystals containing Hyaluronic Acid and Hexapeptiddes, our Microcrystal Patches treat wrinkles, increase collagen, improve elasticity and hydrate the skin as the patches deliver the ingredients at the dermis layer over a 6 hour period while you sleep.
How often should I use Microcrystal patches?
As most clients see improvement in fine lines and wrinkles after just one use, we recommend using our Microcrystal Patches twice weekly for best results.
Transforming Shadow Base Frequently Asked Questions
How do I apply the Transforming Shadow Base?
Once placement of LIDS BY DESIGN has been perfected, brush the shadow base over the strip and eyelid area to cover the entire surface where shadows, or makeup will be applied. Once fully dry, apply eyeshadow and makeup as normal.
Can I use the Transforming Shadow Base without LIDS BY DESIGN?
Yes! Our Transforming Shadow Base is designed to extend, and deepen eyeshadow pigments allowing for maximized color all day long!
Is the Transforming Shadow Base safe to use?
Yes! Our Transforming Shadow Base is designed for everywhere day wear, and contains no active ingredients
Extended Wear Adhesive Frequently Asked Questions
How do I apply the Extended Wear Adhesive?
Place a small amount on the edges of the LIDS BY DESIGN correcting strip, and place on the eyelid. Remove any excess adhesive from the surrounding areas with your fingers. PRESS and HOLD until the bond is secure.
Can I use Extended Wear Adhesive for additional purposes?
Yes! Extended Wear Adhesive can be used for eyelash extensions, and false eyelash application for the perfect hold!
COLORSET Pencil Frequently Asked Questions
Is the COLORSET Pencil safe to use?
Yes! Formulated without Parabens and Mineral oils, our COLORSET Pencil glides effortlessly, while hydrating and applying evenly to the skin.
Does the COLORSET Pencil come in different shades?
Our COLORSET pencil is a neutral toned formula, used for endless applications such as brightening, highlighting, priming, contouring and concealing around the eyes, and all
parts of the face
B5 Prep Pads Frequently Asked Questions
Are B5 Prep Pads safe to use?
Yes! Designed for all skin types, our B5 Prep Pads gently exfoliate and cleanses the dead skin cells on the eyelid to improve overall eye health and hygiene. Our Prep Pads are made with Restorative Vitamin B5 and Coco Glucosides to help remove dead skin cells, cleanse the eyelid, and promote healthy new skin cells.
What comes in a box of B5 Prep Pads?
30 individually packaged prep pads are located in each box.
Are there multiple uses for B5 Prep Pads?
Yes! Designed to help remove dead skin cells, cleanse the eyelid, and promote healthy new skin cells using Restorative Vitamin B5 and Coco Glucosides, our prep pads can be used for everyday use.
Helpful Tip: Use our B5 Prep Pads prior to make-up application in combination with our Dermal Blades to gently exfoliate the skin allowing for a smooth, even application.
BOTANICAL Lash & Brow Enhancing Serum Frequently Asked Questions
Is Botanical Lash & Brow Serum safe to use?
How soon will I see improvement?
Clinical studies show that in as little as two weeks, clients have seen a 25% improvement in their lash, and brow length.
How often should I apply Botanical Lash & Brow Enhancing Serum?
We recommend applying Botanical Lash & Brow 1-2 times daily to the base of your lashes, and across your brows for best results.