Exchanges & Returns
Money-Back Guarantee
Try Contours Rx for 30 days Risk-Free. If you are not completely satisfied, simply exchange or return your product, no questions asked!
Click here to start a exchange/return.
Learn More
30-Day Money Back Guarantee:
Contours Rx products are clinically proven to instantly improve the look of your eyes and face for a more youthful appearance. We are so confident that you will love our products and what they can do for your confidence, that we offer a Money Back Guarantee. If for any reason you are not completely satisfied, simply return the product back to us, no questions asked.
- Exchanges are hassle FREE! Just select Store Credit and use the credit to purchase a different size or product.
- Store credits are issued to your account and can be used immediately.
- There is NO RETURN FEE when choosing store credit.
- Store credits will be equivalent to the original purchase price.
- Products must be returned within 30 days of purchase and include the order number (During Holiday Seasons, an extended return period may apply)
- All returns remain the responsibility of the purchaser until received by Contours Rx.
- Discounted items are final sale and cannot be returned.
- A $9.95 Return Fee applies to all refunds.
- Refunds are issued within 2-3 weeks once received in our warehouse.
- Orders canceled after payment is processed will be subject to a $10 cancellation fee.
- All International Orders (Outside USA + CAN) are FINAL SALE. International orders only qualify for store credits they do not qualify for return/exchange.
- All items with discounted prices ending in $XX.95 are FINAL SALE. These items cannot be returned.
US + Canada Returns & Exchanges:
Please visit our returns portal to start the return process using your order number and email. You can follow the link here
- Exchanges are hassle FREE! Simply ‘Exchange’ and use the credit to purchase a different size or product.
- Refunds are issued within 2-3 weeks once received in our warehouse.
Canada Returns:
Canadian orders are eligible for store credit or refund within 30 days of delivery. Please visit our returns portal to start the return process using your order number and email. You can follow the link here
International Returns:
International orders are eligible for store credit only within 30 days of delivery. Please visit our returns portal to start the return process using your order number and email. You can follow the link here
Contact Us
To speak with a Live Beauty Advisor, go to www.ContoursRx.com and click on the LiveChat. Response time is typically within 24/48 hours during our normal business hours. Monday - Friday 8 AM - 6 PM (CST).
Visit our Customer Service page for more options.
Please Note
- A $9.95 Return Fee applies to all refunds.
- There is NO RETURN FEE when choosing store credit.
- Shipping and handling fees are non-refundable.
- Items received past the 60-day period will not be eligible for a refund.
- Store credits cannot be converted back into cash or a refund.
Refunds, store credits, or exchanges will not be possible if a dispute has been filed. Contours Rx eGift/Gift cards or store credits cannot be returned or exchanged.
Customers must follow up quickly to ensure the return gets to us before the return period expires. We are not responsible for shipping & handling, customs, duties, taxes, or lost packages. You'll need to file a claim with your local carrier for lost packages if you don't mind.
Contours Rx reserves the right to solely define and limit, refuse and/or reject returns from customers at any time due to irregular or excessive return histories.
Redo
When you opt-in for Redo at checkout, your return shipping label is included, allowing you to return any item(s) in your order for an exchange or store credit for FREE.
If you decide not to buy Redo or if you prefer a refund, you can still return your items, but you will be responsible for the cost of the return shipping label.
All returns are subject to the guidelines outlined in our Return Policy. Shipping & Handling are non-refundable and a return fee may apply.
Promotion Details
Discounts
- Only valid at contoursrx.com
- Discounts cannot be combined with other promotions or rewards points, including existing discounts and subscription offers.
- Discounts may apply only to select items or categories. Please refer to the promotion specifics for details.
- Promotions are valid for a limited time only. Please check the expiration date for each offer.
- Offer not valid on previous purchases.
- Not valid for cash or credit
- Only valid at contoursrx.com
- Free gifts are offered with a minimum purchase $60 USD. Limit one per order.
- Free gifts cannot be exchanged for other items, cash, or credit. They are provided as-is and are non-transferable.
- Not valid for cash or credit.
- Offer not valid on previous purchases.
- Only valid at contoursrx.com
- Must enter promo code at checkout.
- Can only be used once per customer
- Cannot be combined with other promo codes/offers/discounts.
- Offer expires 10 days after receiving.
- Offer not valid on previous purchases.
- Not valid for cash or credit.
Shipping Policy:
Due to the ongoing Canada Post strike, please expect potential delays in shipping and delivery across Canada. While we are processing orders as efficiently as possible, please allow extra time for your package to arrive. We appreciate your patience and understanding.
Purchases Made Outside of Contours Rx’s Official Site
Purchases made elsewhere must be returned at the retail location where they were originally purchased or follow the policy of the website where the purchase was made. We do not accept returns from outside retail locations or other websites.
