Return policy

Return Policy & Instructions

Money-Back Guarantee

Try Contours Rx for 30 days Risk-Free. If you are not completely satisfied, simply return your product, No questions asked!

 

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30-Day Money Back Guarantee

Contours Rx products are clinically proven to instantly improve the look of your eyes and face for a more youthful appearance.  We are so confident that you will love our products and what they can do for your confidence, that we offer a Money Back Guarantee. If for any reason you are not completely satisfied, simply return the product back to us, no questions asked. 

  • Exchanges are hassle FREE! Just select Store Credit and use the credit to purchase a different size or product.

  • Store credits are issued to your account and can be used immediately.

  • There is NO RETURN FEE when choosing store credit.

  • Store credits will be equivalent to the original purchase price.

  • Products must be returned within 30 days of purchase and include the order number (During Holiday Seasons, an extended return period may apply)

  • All returns remain the responsibility of the purchaser until received by Contours Rx.

  • Refunds are issued within 2-3 weeks once received in our warehouse.

  • Orders canceled after payment is processed will be subject to a $10 cancellation fee.

  • All International Orders (Outside USA) are FINAL SALE. International orders do not qualify for return/exchange.

  • All items with discounted prices ending in $XX.95 are FINAL SALE. These items cannot be returned.

 

Contact Us

To start an exchange or store credit, please contact 

https://contoursrx.com/returns-center/

To speak with a Live Beauty Advisor, go to www.ContoursRx.com and click on the LiveChat

To start the process of a return, contact our support team at the email below and include your order# in the subject line. This will start the process and confirm that your product(s) qualify at info@contoursrx.com

Response time is typically within 24/48 hours during our normal business hours. Monday - Friday 8 AM - 6 PM (CST) 

 

Please Note

  • A $9.95 Return Fee applies to all refunds.

  • There is NO RETURN FEE when choosing store credit.

  • Shipping and handling fees are non-refundable. 

  • Items received past the 30-day period will not be eligible for a refund.

  • Store credits cannot be converted back into cash or a refund.

Refunds, store credits, or exchanges will not be possible if a dispute has been filed. Contours Rx eGift/Gift cards or store credits cannot be returned or exchanged.

Customers must follow up quickly to ensure the return gets to us before the return period expires. We are not responsible for shipping & handling, customs, duties, taxes, or lost packages. You'll need to file a claim with your local carrier for lost packages if you don't mind. 

Contours Rx reserves the right to solely define and limit, refuse and/or reject returns from customers at any time due to irregular or excessive return histories.

 

Purchases Made Outside of Contours Rx’s Official Site

Purchases made elsewhere must be returned at the retail location where they were originally purchased or follow the policy of the website where the purchase was made. We do not accept returns from outside retail locations or other websites.

 

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